Privacy Policy
Last Updated: October 2026
At MotoHawk (motohawkonline.com), we value the trust you place in us and are committed to protecting your personal information and privacy. This policy outlines how we collect, use, share, and protect your information when you visit or make a purchase from our website.
By using or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide a smooth, personalized, and efficient shopping experience. This includes:
Account & Registration Data: Your name, email address, phone number, and account password. Password data is encrypted and protected using standard industry security protocols.
Transaction & Shipping Details: Billing address, delivery address, phone number, and purchase history required to fulfill and deliver your orders.
Technical & Usage Data: Information automatically transmitted by your device, including your IP address, browser type, operating system, and general browsing behavior on our site.
2. How We Use Your Information
We use your personal data strictly for legitimate business and operational purposes, including to:
- Process, fulfill, and deliver your orders
- Communicate order updates, tracking information, and customer support responses
- Send updates on new products, special offers, and promotions (you may opt out at any time)
- Improve our website layout, product offerings, and overall user experience
- Prevent fraudulent transactions and protect site security
3. Cookies & Automated Data Collection
Like most e-commerce platforms, MotoHawk uses standard server logs and cookies (small text files stored on your device) to:
- Analyze web traffic trends and user navigation patterns
- Keep track of items in your shopping cart
- Deliver tailored browsing experiences
Note: Anonymous usage and aggregate demographic data collected via cookies or server logs are not linked to your personally identifiable information.
4. Third-Party Service Providers & Ad Partners
We may engage trusted third-party service providers (such as payment gateways, shipping couriers, and marketing analytics tools) to perform functions on our behalf.
- These partners are granted access only to the personal data necessary to perform their specific services
- They are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose
- Third-party ad networks may collect anonymous browsing data (without personal details like name, phone number, or email) to display relevant advertisements across the web
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We will only disclose your information under the following circumstances:
Legal Compliance & Law Enforcement: If required by law, court order, or governmental demand (including tax authorities), or if we believe disclosure is necessary to protect our legal rights, property, or safety of our users
Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of assets, customer information may be transferred to the acquiring entity, under the same privacy protections stated here
6. Data Security
Encryption: We use standard Secure Sockets Layer (SSL) technology to encrypt sensitive data (such as payment information) during transmission
Protective Measures: We implement commercially reasonable administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or alteration
Transit Disclaimer: While we take industry-standard precautions, no method of transmission over the internet is 100% secure. Transmitting information online is done at your own risk
7. Age Restrictions
MotoHawk does not knowingly collect information from children. Our services are strictly intended for individuals 18 years of age or older who can enter into legally binding contracts under the Indian Contract Act, 1872.
8. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be published directly on this page. We encourage you to review this policy periodically to stay informed.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:
Email: info@motohawkonline.com
Phone: +91 7510 219 219
Address: Motohawk, NKB Building (Near Ponnurunni ROB), Vytila, Ernakulam, Kerala, PIN - 682019