Return & Refund Policy

1. Order Cancellation Policy

Immediate Request Required: If you wish to cancel an order, you must request it immediately after placing it.

Processed Orders: Once an order has been processed or dispatched, it cannot be cancelled.

Offer/Sale Items: Order cancellation is not allowed for items purchased during special offers, sales, or festival promotions.

2. Return & Exchange Eligibility

Eligible Cases: Returns are strictly accepted only for products received in a damaged condition, incorrect sizes sent, or wrong items delivered.

Pre-Dispatch Quality Inspection: Our technical team thoroughly inspects every product prior to dispatch to ensure it is intact and in proper working condition.

Offer/Sale Items: Returns or exchanges are not available for products purchased under offer, clearance, or festival sales.

Color Variations: Product images are for illustration purposes only. Minor differences in color due to lighting, photography, or monitor screen settings do not qualify as a defect or grounds for return.

3. Return Reporting & Process

Strict 24-Hour Reporting Window: If you receive a damaged or incorrect item, you must notify us within 24 hours of delivery.

Email: info@motohawkonline.com

Phone: +91 7510 219 219

Complaints & Issues: For product issues, damage claims, or missing items, a written complaint or direct contact within 24 hours is required to process your request.

4. Replacement & Refund Guidelines

Replacement First: We primary operate on a Replacement-Only policy for eligible damaged or incorrect items.

When Refunds Apply: A full monetary refund will only be initiated if:

1. The item received was incorrect or defective and
2. A replacement item is currently out of stock.